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Frequently Asked Questions
Playing our competitions is simple! First (1) create an account by clicking here, (2) then once logged into your account navigate to the competition you wish to enter, (3) select your numbers or use our random number picker, answer the question and proceed to checkout.
If the competition is not full, the timer will add some time in order for all the tickets to sell on the competition. This will happen a maximum of 4 times then if the competition is still not sold out a cash alternative will be awarded instead and only the people that have entered will go into the live draw.
We use a random number generator to pick our competition winner. These draws can be watched live on our Facebook page.
Our standard maximum entries per user is set to 25 for any one competition, however some competitions may be even more or less limited. Please check the specific competition stats to view the maximum ticket amount for that specific competition.
Anyone who’s at least 18 years of age and a UK resident can play our Competitions!
You can either enter online through our website or by submitting a free postal entry. Please see ‘How do I enter a Competition by post?’ for more information.
You will receive an email confirming we have accepted your postal entry. If you do not receive an email, please check your spam/junk folders as some email providers may redirect our emails.
All of our Competitions have a maximum number of entries permitted, which varies between each individual Competition.
You must be a member to play our Competitions. The sign-up process takes less than a minute!
Your odds depend on how many tickets are up for sale on the particular Competition. For example, if 100 tickets are available in total and you purchase 20 tickets, you will have a 1 in 5 chance of winning the Competition, or even better if it doesn’t sell out! Unless it’s a Competition for the benefit of a specific charity (where we want to raise as much money as possible), we will always clearly state how many entries are available for each Competition.
Our Competitions run for a fixed number of days, and the duration of each Competition is specified on our website.
If there’s no reserve set in the Competition description (which there almost always won’t be!), then we will always give the prize away, no matter how many tickets are sold. Even if we just sell one ticket, we will still give the prize away. We think this is the only fair way to go!
All entries are final and you will not be able to withdraw from a Competition after you have entered.
Unless stated differently on a Competition description; we run 2 or 3 competitions a week. End date and the draw information will be available on individual listing.
You will receive an e-mail or a call congratulating you! You will also be able to see your name printed on the website as a winner, and if you managed to miss all the announcements, you’ll also likely be put up on social media as a winner. It is super important that you keep your email and telephone details up to date – if we are unable to contact a winner within 21 days of a Competition ending, we reserve the right to re-run the draw and pick a new winner.
You can view the number of tickets you have in your account under the orders area.
If there is any problem whatsoever with the prize, from its delivery to the quality of the prize itself, then please don’t hesitate to get in contact with us right away via email or phone.
We will either hand-deliver the prize or use Royal Mail to deliver all our prizes. Otherwise, you can contact us and arrange the collection.
You will receive the prize that is specified in each Competition, and normally there will be no cash alternative available. On occasion, we might offer you cash, and this is entirely at our own discretion.
Depending on the location and the nature of the holiday, the date range for taking the holiday offered as a prize will vary.
If we are unable to contact a winner within 21 days of a Competition ending and the prize is not claimed within this time, then we reserve the right to re-run the draw and pick a new winner.
The winner is selected via a true random process by random.org. Once draw completed and the winner selected and finalised we will send an email to the winner with further information.
We are a good-natured company and will never ask anyone to participate in any unreasonable publicity requests. You are absolutely entitled not to participate in anything that you are not comfortable with – the only things we always need are a winner photo, and permission to place this photo on our website.
No need to worry! If you have lost or forgotten your password, just go to the ‘sign in’ page and then click ‘reset password’. If you’ve forgotten the email associated with your account, then please do get in contact with us via our contact us page and we will locate and verify your account.
You can close your account at any time by accessing the ‘member area’ and then clicking the ‘close account’ button at the bottom of the page.
Our competition prizes start at 99p. We want to keep the prices low, because this way we can remain a source of light-hearted fun, and everyone gets the chance to play!
You can pay by debit or credit card on our website, using our payment provider’s secure checkout system.
If you receive a message indicating that we were unable to accept your payment, please do double check your details and try again. If you’re still having trouble paying, please get in contact with us at email@example.com or use the contact us form.
Feel free to contact us via our contact us page.